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Silwatech is backed by a team of 1000+ employees, serving clients in over 10+ industries across 9+ locations
Magma HDI
Magma HDI
The collaboration between Magma HDI and SilwaTech highlights the transformative impact of integrating advanced digital solutions into the insurance sector. Through the development of a comprehensive digital platform, we enabled Magma HDI to streamline their processes, enhance customer engagement, and expand their digital presence. This project not only modernized Magma HDI’s operations but also positioned them at the forefront of digital innovation in the insurance industry. The success of this partnership demonstrates the value of embracing technology to achieve operational excellence and meet the evolving needs of customers in a digital-first world.
Key Challenges
Difficulty in reaching customers directly.
Lack of a user-friendly platform for-
- Purchasing insurance
- Managing policies
- Submitting claims
Need for seamless integration of various services and platforms.
Desire to enhance the overall user experience.
Our Solutions
Customer Portal
- 20 million users
- Transaction management
- CRM integration
- Payment integration
- Chatbot integration
- CMS, DMS and Workflow management
Agent Onboarding
- 100,000 Agents
- Step by Step onboarding journeys
- Dashboards and workflows
- Integrations to internal systems
- Onboarding status tracking
- CMS, DMS and Workflow management
Beneficial to customers and businesses
- 20 million users
- Target to resolve 70% queries
- Chatbot integration
- FAQs
- Documents and Personal details
- Service requests for changes to policies
- Policy renewals and confirmations.
Health Insurance Calculator Mobile App
- Empowers sales personnel to calculate insurance premiums.
- Results exportable as PDF files for easy sharing with customers.
Tech Stack
Conclusion
The collaboration between Magma HDI and SilwaTech highlights the transformative impact of integrating advanced digital solutions into the insurance sector. Through the development of a comprehensive digital platform, we enabled Magma HDI to streamline their processes, enhance customer engagement, and expand their digital presence. This project not only modernized Magma HDI’s operations but also positioned them at the forefront of digital innovation in the insurance industry. The success of this partnership demonstrates the value of embracing technology to achieve operational excellence and meet the evolving needs of customers in a digital-first world.
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Contact us for any questions, support, or business inquiries.
Office
UAE (HQ)
Al Shoala Bldg, E Block, 4th Floor, Deira City Center, Dubai, UAE
INDIA
401, One World West, Nr. Ambli T-Junction 200,S P Ring Road, Bopal, Ahmedabad, Gujarat 380058, India
France
74 boulevard du, 11 novembre 1918 69100 villeurbanne
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Cube Work Space. 24 Hans Strijdom Avenue, Cap Town
United Kingdom
Kem House 160 City, Road, London, United Kingdom EC1V2NX